How to Contact Us and How to Order
Orders can be made by post, telephone or e-mail.


Now we have retired our responses may not be as prompt as they would have been in the past as we may be away enjoying ourselves. However, we still aim to get back to you as soon as we can.

1) You can phone on 01280 816980 (+44 1280 816980 from abroad)
If calling from outside the UK please be aware of the time difference.

(When Winslow Bobbins was up-and-running we received frequent nuisance calls but we felt it would have been inconvenient to customers had we operated a call-blocking system. However we will shortly install a Nuisance Call Block system to finally rid ourselves of this nuisance. Therefore in the future you may be asked to identify yourself before being connected.)

2) Post your order to:
Steve and Heather Smith
102 Embleton Way
MK18 1FJ
United Kingdom

3) e-mail us at:

When contacting us by e-mail please include the word '
Bobbin' somewhere in the subject line, eg. 'Bobbin Enquiry' or 'Bobbin Order', so we may identify it from the many items of junk mail we receive every day.

It has also become apparent that the occasional e-mail has gone astray, so if you do not receive a reply within a few days, please resend it.

We aim to reply as soon as possible but as mentioned above, we do plan on travelling and may not always have access to the internet. Wherever possible and especially when on holiday we will try and collect e-mails remotely.

Having retired and no longer producing bobbins our stock levels can change very quickly. We will try to keep the website as up-to-date as possible but there will be times when changes can't be made before new orders are received. Therefore we suggest you contact us by email or telephone beforehand to check if the items you want are still available. In addition we have changed the way we charge for post and packing; - see Postage and Packing below. So, if you email or phone we will also be able to confirm the total cost of your order at the same time.


Our terms are payment with order.
We accept
sterling cheques or postal orders which should now be made payable to SMG and HS Smith. If you choose to send a cheque without checking with us the cost and postage & packing beforehand might we suggest that you leave the numbers and figures blank for us to complete but indicate in the area above where you sign the cheque, "Cheque not to exceed xx.xx pounds" allowing for any additional postage and packing costs which might be charged (Following the increases introduced by Royal Mail on 23 March 2020 we calculate the maximum UK 2nd class P&P charge would be £3.35)

Alternatively, if you have access to internet banking you can pay using the
Faster Payments service. Let us know and we will send you the details. Please be very careful when entering the details so as not to transpose any numbers as it is very difficult to trace and reclaim payments sent to the wrong account. We would also ask you kindly to email us when the payment instruction has been given so that we can check and acknowledge safe receipt and post your order.

Having cancelled the contract with our debit/credit card service provider
we can no longer accept payment by debit or credit card.

Orders will be sent by first class post (UK) or airmail (Overseas), unless instructed otherwise, and charged at actual cost of postage plus 25p to cover the time and cost of packaging with a minimum of £1.40. All packages will be 'Large Letter' packages since a bobbin is 5.5mm in diameter.